1Where do I send my payment?
Mail your payment to: PO Box 34487. Seattle, WA 98124-1487
2Why was I charged for extras?
The driver will charge you for extras if your can is overflowing or if you have anything next to your can. You are charged according to the size of can, which means you can fill it to the top of the container without being charged for extras. If your can is overflowing, you may need to increase your level of service. Bags, boxes or other items that are too close to the container may be taken as extra. If you do not want it picked up, keep it away from the container to avoid confusion.
3What happends if my garbage is missed?
Depending upon the circumstances (weather, construction, etc.) our drivers may not always be able to access your account. Should this occur and our driver is able to pick up on the next regularly scheduled pick-up day, we will take the equivalent of your missed service at no additional charge.
4Can I stop my service while I am on vacation?
Most residential service can be placed on vacation hold. Please contact our local office at least seven business days prior to the desired stop date to determine whether or not your service can be placed on hold.
5I moved but you still sent me a bill.
It is the responsibility of the customer to notify our office when you want to stop service. We have no way of knowing if you move unless you notify our office. No credits will be given unless notice is given by the customer. Please call seven business days in advance of your cancellation.
6I stopped setting garbage out but you still sent me a bill.
It is the responsibility of the customer to notify our office when you want to stop service. No credits will be given unless notice is given by the customer. Please call seven business days in advance of your cancellation.
7How do I make changes to my account?
Please call 509-924-5678 for all account changes. Do not write the change on your bill or give the information to your driver.
8Am I required to supply my own can? What are the requirements?
You may be required to supply your own can depending on your service area. Contact our office for more information.
9Does your office have a voice mail when it is closed?
Yes, our local office has voicemail and most calls are returned the next business day.
10Why isn't my pick-up time the same each week?
Our drivers try to pick up at the same time each week but this is not always possible. There are many variables such as road conditions, weather conditions and traffic volumes that may cause our drivers to arrive at your location at different times each collection day.
11What can I put in a dumpster (1-8 yard)?
A container can be used for general commercial waste. We do not accept any hot ash, petroleum products, insecticides, hazardous waste, car batteries, engine parts, roofing materials, concrete, rocks, dirt, sod, mattresses, fluorescent lights, compact fluorescent lights, refrigerators or freezers in the containers.
12When will I be billed for my drop box?
We bill all drop box charges once a month. All charges will be in arrears for service provided in the past month.
13What can I put in a drop box?
Drop boxes are for large amounts of garbage, construction debris, manufacturing, commercial or industrial waste. We do not accept any hot ash, petroleum products, insecticides, hazardous waste, car batteries, fluorescent lights, compact fluorescent lights, refrigerators or freezers in the containers. engine parts, We use specially designed drop boxes for heavy material such as; roofing materials, concrete, rocks, dirt and sod. Please notify our office if you are disposing these materials.